FAQ >> Frequent Asked Questions（FAQ）

1.when the programme in phone is being upgrating, why read-in data is not acceptable and “invalid update method” is shown?
Answer: open Palmtool and choose not to check for the model of the programme as the debug level.
2 . The phone can PING but failed to use Palmtool, what should we do?
Answer: click “start” , choose “run” and input Telnet xxx.xxx.xxx.xxx (local IP) into the blank bar. After entering telnet entry window , input super password: 19800211 .
P: \>set debug 4
P:\>write
3. With H323 protocol, your phone could not register for the GK(soft switch) ?
Answer:
A. check confirm the H 323 ID and GK ID (match upper/lower case)
B. take out “use 235” option. If no prepay service exist, select not to use the prepay card column. C. check to see if the service port is 1719. this would sometimes be ignored.
4. If the phone is down as a result of failed upgrading or other reasons, what shall we do?
Answer: enter password on keypad, press “*” and the phone would get into the save mode where we can input #5*5 in turn to drive it reset. After that, it will resume the default factory setting.
Note: the default setting of JR168_100 VoIP phone is on DHCP basis; and the default password is 1234.
5.What's the difference between Single-end and Double-end VoIP phone?
Answer: Single-end VoIP phone has a single RJ45 interface which would be connected to the internet. And the Double-end one has a RJ45 interface as well as a PC one, which is make it work as a small exchanger that allows us to make a call and visit the website at the same time. However, the chip of this phone recently doesn't support Router.
6.About the calling rule?
Answer: By getting digitmap , VoIP phone could be directly dialed the same way as traditional phone rather than pressing “#'” as ending.
Instruction:
1)write a set of rules and save as txt file;
2)open PamlTool, fill in the IP address on the corresponding column.
3)Click the Update DigitMap button, and select the txt file saved in step 1)
4)Update.
After the set of calling is saved into the phone, the number signal would be sent right after it is dialed other than press “#” as ending when the number you dial is accord with the rules.
7.when the phone connect to the auto-telephone exchange, failed dialing to the extension occurs. Does it means extension could not be dialed any further after the telephone exchange is connected?
Answer: this problem if related to the DTMF transmission. In phone setting, the way of DTMF transmission is the same as PSTN exchanger and it could be selected in DTMF options.
8.what if TELNET and PING can log on, but IE failed?
Answer: there is edition(s) that don't support IE configuration. Herewith, phone configuration could be done by TELNET or PalmTool.